Frequently Asked Questions
Q: What are your masks made out of?
A: My mask fronts are made with a very soft spun polyester (much like a very soft t-shirt) and backed with cotton. The CDC is recommending that you should wear two masks for efficacy, I wear a disposable mask under my designed ones for safety.
Q: How do you make the front of the fabric?
A: I use a process called dye sublimation which creates a permanent imprint on the fabric.
Q: What do I have to do to take care of my new mask?
A: Your masks should be washed in a garment bag (I use a pillowcase knotted shut) to avoid the cordage getting tangled in the wash. You can either dry in your dryer (keep in the bag/pillow case, though) or hang to dry. I much prefer to hang to dry as the cotton may shrink in the dryer.
Q. How long until I get my mask?
A: I try to keep a pretty short backlog of work and most orders will ship within 24-48 hours. All masks are made to order, so I do not have a stock supply. As such, your masks will be made to order, just for you. All domestic shipping is free, and masks are shipped first class. If you need your mask sooner, please let me know and we can arrange for priority shipping with a small additional fee.
Q. Do you ship international?
A: I do ship internationally. Please let me know your address and how many masks you will be ordering so I can get you a quote for your shipment.
Q: What if I didn’t receive my mask shipment?
A: My policy is, if you paid for masks, you’ll get masks, so if you haven’t receieved your items within a week of shipment, let me know and I will replace them.
Q: How do I order a custom mask?
A: Search “Custom” in the search bar and enter your request in the notes. I will get several proofs together for you and you can choose the masks you’d like. If I can’t create something you love, that’s ok! I will gladly refund your money, or you can choose from my gallery of over 200 designs! Most designs can also be modified, so if you see something, but would like a different background color, just let me know.
Q: What size should I choose?
A: My sizing is based off of hundreds of masks and hundreds of faces. If you receive a mask and it doesn’t fit, that’s ok! Just send me a picture of the mask on your face so I know where to adjust and I will gladly replace it.
- X-S. This is for a toddler or young child, aged 2-4 years.
- S. This is for a child, aged 5-7.
- M. This is for a child aged 8-12
- L. This is the most popular size, most teenagers and adults will order this size.
- XL. This is for larger faces or faces with facial hair.